Customers

The procedure for telephone installation shall be determined by the Rules of providing and receiving telecommunication services approved by the Decree of the Cabinet of Ministers of Ukraine dated August 9, 2005 No. 720 (hereinafter – the “Rules”) effective from August 26, 2005.

To install the telephone set, a consumer has to address the structural sub-division of Ukrtelecom JSC by his place of residence and to submit the appropriate application.  The application for installation of home phone shall be taken from an owner (co-owner) or the person registered at this address if the following documents are available:

• the document acknowledging the ownership right to the accommodation;
• the document on the registration of place of residence in Ukraine;
• the document confirming the privileges (if necessary);
• identification code of a natural person-taxpayer;
• documents on the lawfulness of residence in Ukraine (if necessary).

On the basis of the abovementioned documents, his application shall be registered and satisfied in accordance with the waiting list, if technically possible.  Applications for the installation of home phones from the citizens of privileged categories shall be registered and satisfied on the privileged basis only by place of residence (place of residence means dwelling house, apartment, premises where the natural person resides over 6 months per year provided that this information is entered into his passport).  The priority for telephone installation shall be specified according to the application date.  The priority of home telephone installation for the citizens having privileges within respective groups (out-of-turn, priority or preferential right) shall be specified by the date of submitting documents that confirm these privileges. 

The payment for the telephone installation shall be effected pursuant to the Boundary Rates for public telecommunication services approved by the Resolution of the National Commission on Communication Regulation (NCCR) dated May 5, 2006. 

If the applicant has no privilege of top-priority telephone installation and there are no technical capabilities to satisfy his application pursuant to the waiting list, he may be given the right to the out-of-turn conclusion of the agreement on telecommunication services with the Company when the technical capability appears provided that the construction of telecommunication network, to which the consumer’s terminal equipment is connected, would be invested as provided by Article 64 of the Law of Ukraine “On Telecommunications” by acquiring Ukrtelecom’s option.